Staci Matthei, a paralegal in the Indiana office of Lender Legal PLLC, recently demonstrated how experience and attentiveness can make a meaningful difference in an interaction with a borrower.
Drawing on her background in loss mitigation, Staci was well-equipped when a borrower reached out in distress, urgently seeking to understand a notice of default. The borrower was panicked and unsure where to turn. Staci responded with calm professionalism, and ensured that the borrower had the servicer’s phone number to call and discuss any potential options that were available to them.
“The person was in need, and I was there to offer as much informationas I could,” she explained.
Leveraging her experience, Staci outlined the documents the borrower needed to gather and provided a clear overview of the process. She then ensured the borrower was connected with the appropriate contact at the loan servicer who shared their appreciation for her help.
“If I had not been assigned to that specific file, I would not have immediately known how to help,” she noted. “That made a big difference in this case.”
Indiana and Ohio Partner Phil Barragate emphasized Staci’s expertise, stating, “Staci has an immense knowledge of both mortgage default and bankruptcy.” He added, “Our attorneys and paralegals know each file assigned to them intimately—far beyond simply processing a file in a system. That depth of knowledge gives them confidence in situations like this.”
Phil also highlighted Staci’s efficiency and attention to detail: “I have seen her turn around an Assignment of Mortgage on a rush and file a Motion for Relief the same day, due to her command of each case and dedication to our clients.” Phil adds, “Our technology-driven approach empowers focused attorney–paralegal teams to handle high volumes with precision—while preserving the personal attention that defines our client experience.”
With experience spanning five states and at other multi-state firms, Staci brings a broad perspective to her role. Reflecting on Lender Legal, she shared, “The culture here is focused on treating these matters as the judicial legal process they are. Our attorneys and paralegals lean into the details of each case because those details matter—and understanding the details creates efficiency. Clients and borrowers are never sent from person to person for an answer. I feel knowledgeable and respected in my job.”
As the Spotlight Series continues, we will remain focused on examples of our approach to quality and how it adds value in mortgage default legal services. We welcome your feedback and encourage you to reach out to our VP, Business Development, Josh Miller for further information on the firm.